GALLAGHERS PRESS: FAQ

FAQ

What if I don't have Internet access and want to fax or mail in my order?

Fax or mail orders require additional labor to data enter and can result in error, especially if answers are handwritten. For those reasons, we charge an additional RM 10.00 fee for fax and mail orders that is added when we data enter the information for you.

How long will it take to get my book with EXPRESS shipping?

EXPRESS shipping refers to the delivery method, which in most cases in the Malaysia is next day delivery after the book has been made. EXPRESS shipping will normally cut 2-3 days off the delivery time, but remember that the book first has to be produced.

Will you notify me when my order has been shipped?

Yes, each order placed has a confirmation number which will be sent to you by email, if you've provided a valid email address. You will receive three auto-emails from Thegallagherspress@gmail.com as follows:

When you place your order;
When your order has gone to production;
When it has been shipped.

What is the difference between choosing STANDARD Shipping and EXPRESS Shipping ?

Each book is made one at a time, personalized just for you. We strive to make each book as quickly as possible. After your book is made, it is shipped via your shipping and handling choice.

STANDARD Shipping is Malaysian Postal Service Priority Mail, which is delivered within 2 to 4 days after production is complete to locations. The cost is RM 7.00.
EXPRESS Shipping is normally Malaysian Postal Service Express mail, which is delivered within 1 to 2 days after production is compete to U.S. locations. The cost is RM 20.00.

EXPRESS Shipping applies only to the shipping time and does not mean that you will receive your book the day after placing your order. We still have to make the book. The good news is that choosing EXPRESS Shipping does put your order in front of the STANDARD Shipping orders in the production queue, so it is made quicker.

Note that books are not made on the weekends, so placing your order on a Friday afternoon or on Saturday or Sunday means it will start production on Monday morning.

Can books be sent to an address other than my own?

Absolutely, books can be shipped to any address. Just fill out the Ship To information on the order form. Be sure the shipping address is one that the Malaysian Postal Service can deliver to.